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Local Business Product Customer Service Rep
Ref No.: 18-08104
Location: Menlo Park, California
This role will ensure excellent customer service for clients who are helping beta test a new feature for local businesses. The position will work directly with a group of our small business customers to ensure their questions are answered and issues are resolved.
Example activities include:
Ensuring business liveliness – monitor tablet liveliness alerts and communicate with businesses to keep in-store tablets live
Business support:
Dispute resolution: Issue with a particular order/customer
Technical issues with tablet
Questions/clarification on weekly report/payments, co-ordinating with Payments teams to ensure businesses are being paid
Menu/catalogue updates: Ensure menus are up to date, and fix any issues
Page maintenance: Frequently audit page accuracy and fix any issues with info on page
Receive payments related questions from contractor and triage resolution with product team

Avid social media user, a passion for the product and ensuring a good user experience Strong attention to detail with the ability to rapidly assess, analyze, and resolve complicated issues with varying degrees of ambiguity Highly motivated and hard-working with ability to think clearly under pressure, both individually and in team environment Ability to quickly learn and apply workflow policies Excellent written communication skills
Autonomy to perform multiple tasks simultaneously
Adept at learning new applications and tools
Penchant for web technology (consumber of various web and mobile apps)
Excellent problem solving abilities
Similar experience doing customer service work for high touch customers with a new technology product