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Analyst M&S Operations
Ref No.: 18-08061
Location: Duluth, Georgia
Support Sales & Marketing with system information, analysis, or issue resolution needs.
Recommend any opportunities for process or system improvements to management.
Become a key resource for problem resolution across systems, processes and data sources.
Utilize project management skills and process knowledge to provide data and systems support.
Recommend and deliver requested issue resolution, analysis or support deliverable.
Support complex operational / information projects and fulfill on Solutions-wide requests.
Client Support
Provides support to Sales & Marketing via help-desk and ticket resolution management for all aspects of Solutions Team systems, operational processes, and functions.
Troubleshoots, determines root cause, and collects or provides options available for resolution.
Provides field sales information support and customer service within a timely manner.
Builds business relationships to provide issue resolution to customers, improves technical expertise, and utilizes available resources in a rapidly-changing business and systems environment.
Ensures customer satisfaction and meets help-desk response and operational efficiency goals. (SLAs)
Serve user community and build relationships to understand the business needs.
System and Data Analysis
Provides understanding of systems and business data to Sales & Marketing management via support of simple ad-hoc requests.
Designs basic queries, builds simple reports, and runs automated reports.
Conducts entry management for information requests.
Utilize report building tools and basic analytic functions to deliver on information objectives.
Project Support and Management
Participates on projects and contributes effectively as a team member on tasks of varied size and complexity.
Maintains and continually improves upon processes.
Delivers assignments on time, with quality, across multiple priorities.
Provide quality assurance and testing support, and verify information or data is correct in a quick and efficient method.
Communication
Communicates effectively with supervisor and peers.
Builds and progressively applies knowledge of tools, systems, and internal Solutions resources in effective communication channel, to meet the needs of the customer (help-desk or customer request).
Understand customer requirements and identify effective solutions to a variety of requests.
Work with diverse resources and effectively communicate or apply solution/problem resolution, or deliver reports/analysis that meet information requirements.
Create and maintains core processes and systems documentation,"How To" training documents, and FAQs.
Regulatory
Performs all Company business in accordance with all regulations (e.g. EEO, FDA, OSHA, PDMA, EPA, PhRMA, etc.) and Company policies and procedures.
When violations are noted/observed they are to be immediately reported to management.
Demonstrates high ethical and professional standards with all business contacts in order to main BIPI’s excellent reputation within the medical and pharmaceutical community.

Interfaces
• Interfaces with all functions within the Commercial Excellence, Distribution, Finance, and Customer Service.
• This position is required to network, establish and leverage relationships and influence project team members across BI locally, regionally,
and globally (if necessary).
Demonstrated understanding and ability to apply of principles, concepts, practices, and standards including knowledge and use of Animal Health or Pharma data and basic working knowledge of industry practices.
Models willingness to learn and stay up-to-date.
Understands organizational structure and hierarchy within BIVI and the industry.
Demonstrated project management skills, ability to organize, prioritize independent work, and balance multiple tasks simultaneously.
Demonstrated ability to achieve results in a highly matrixed organization.
Demonstrated excellent communication and presentation skills and ability to work with other disciplines.
Basic experience and demonstrated aptitude with applications or information tools, i.e. SQL (or SAS), MS Excel, MS Access and MS PowerPoint, Crystal Reports, Cognos, Dashboards, and/or CRM/Sales/Incentive systems a plus.
Experience (2+ years) and demonstrated aptitude with MS Office (Excel, Word, Access PowerPoint, etc.).
Demonstrates acceptable level of performance for all Analyst I competencies as defined in the On Track To Success Competency Model.
May include occasional travel.