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Global Quality Business Analyst
Ref No.: 18-08050
Location: Novato, California
Summary Description
This position will execute process improvements, project system improvements using industry standards within GxP environment. Working with the quality department and project teams made up of users, business and system owners as well as working independently. This position will ensure requirements and tasks are met within defined timeframes at the highest quality.
Responsibilities
Serve as a contact for end users in the technical operations area for error messages, record processing assistance, and enhancement request. Review user request for system changes; metadata update/new selection value.
Identify areas of improvement with a focus on business processes, systems and translate these opportunities into process and or technical solutions.
Assist with project management tasks related to process, system support and enhancements.
Provide summary of user training required to support changes and assist with training development. Including training curricula setup within Compliance Wire.
Coordination of activities between internal departments, including Manufacturing, IM, Quality, Supply Chain, etc...
Act as a secondary point-of-contact for end user support relating to business processes and systems.
Facilitation and or coordination of meetings.
Business level support for system ticketing processing/resolution. Resolving issues and or activities managed through the ticketing system.

Excellent verbal and written communication including strong presentation and group speaking skills.
Good organizational skills.
Ability to work as part of a team as well as individually.
Ability to work with limited direction and be a self-starter.
Must have a desire to learn new technologies both by instruction and self-teaching.
Excellent understanding and use of the MS Office application (Word, Excel, Visio, Power Point).
Experience with an electronic document management system, TrackWise, Oracle is highly desired.
Experience working in a GxP environment is a highly desired.