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System Administrator
Ref No.: 18-08013
Location: South San Francisco, California
Job Title: Systems Administrator (Jira)
Location: South San Francisco, CA
Duration: 6 Months

Job Description:

PURPOSE & OBJECTIVES: MISSION & VISION:
Client is the leading cloud-based Human Capital Management Suite and our mission is to help organizations of all sizes run their businesses better. We believe that people are the heartbeat of every organization and great business results start with great people. By helping more than 4,450 customers, and 40 million cloud application subscribers, across more than 60 industries in over 177 countries, we hope to fulfill our mission. The Business Operations team at Client is growing rapidly and is at the center of cross suite operational excellence, innovation and execution. We work cross functionally in a matrixed environment across Engineering, DC Operations and Product to deliver the next generation of products, design and user experience. We are seeking exceptional individuals to join us on our mission.

EXPECTATIONS & TASKS - DELIVERABLES
Jira Administrator.

Atlassian products form the foundation on which Client PDLC processes are built. They are integral to the planning, developing, releasing, and sustaining of the Client product suite. They are also used for day-to-day management of the 10+ data centers. Atlassian Administrators are instrumental in helping improve the productivity of the team. Deliverables you will manage, including but not limited to, are:
  • Support JIRA project administration by setting up effective workflows, complex projects, security schemes, custom forms, fields, dashboards and report configurations
  • Gather requirements from internal engineering / data center operations processes and determine ways to optimize/improve them by leveraging JIRA, Confluence.
  • Setup and manage Jira Portfolio plans.
  • Setup automated reports, dashboards and filters as well as utilize third party add-ons in JIRA and Confluence
  • Understand the Jira SQL Schema and be able to extract data when it not possible to get it from the application.
  • Define and maintain best practices and train internal users on JIRA, Confluence, and other tools/services
  • Day to day systems administration of JIRA and Confluence including performance tuning and ensuring proper scaling to match usage growth.
  • Install, configure, maintain, administer, and enhance JIRA, Confluence as well as other tools/applications
  • Collaborate effectively with other teams to exploit new technologies to enhance the applications and engineering services offerings
WORK EXPERIENCE:
  • Previous experience as a Jira/Confluence administrator, with additional experience as a Unix systems administrator is a must to succeed in this role.
EDUCATION & QUALIFICATIONS / SKILLS & COMPETENCIES:
  • Bachelo's degree in Computer Science; MBA a plus
  • 5-7 years of experience in a similar role with a demonstrated track record in delivering business value using technology solutions
  • Customer focused with high degree of empathy
  • Excellent oral and written communication skills
  • Strong analytical, problem-solving, negotiation and organizational skills with a clear focus under pressure
  • Organized and pays attention to detail
  • Must be proactive, with proven ability to advance on multiple tasks in a given timeframe
  • Experience adapting to rapidly changing environments
  • Able to manage multiple priorities