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Product Manager - Intermediate
Ref No.: 18-07681
Location: San Francisco, California
Duration:0-214 day(s)

Description/Comment:GMT Expansion - This position is for Product Manager with WU digital team. Your role will be to understand customer needs, translate them into requirements and work with engineering to implement them. You and your team will make sure that Western Union web platform is evolving consistently across product areas, and provide leadership to all product groups on how to develop our product suite's web platform to deliver the best user experience to our customers. In this role you will be working closely with other product groups, marketing, regional business teams, customer support teams to understand customer expectations and design effective solution to exceed them. You bridge the technical and business worlds as you design services that our users love. The ideal Product Manager obsessively seeks to understand the customer's perspective, is data-driven, has a bias toward action, and can break down complex problems into steps that drive product development.The ideal candidate has worked on front end (web or app) product features in a startup environment or focused department within a large company. Should have experience working in agile environment -working with front end developers, content writers, UI designers and other stakeholders. Ability to effectively use –AB test tools, Analytics tools and other front-end tools is an advantage. Idea candidate would demonstrates understanding of customer needs and priorities and uses the insight to create effective specifications and plans for the features/products. You would champion the goals and vision of the product/project, which inspires team members to do great work despite setbacks and obstacles. Make difficult decisions and sticks by them, helps remove obstacles for the team and keep the project on schedule. In this role you will be working closely with other product groups, marketing, regional business teams, customer support teams, legal, compliance and engineering to understand customer expectations and design effective solution to exceed them. You bridge the technical and business worlds as you design services that our users love.
Qualification/Key Responsibilities:Monitoring industry trends to inform product strategy.Based on corporate roadmap, create sprint roadmap. Do research and write user stories aligned with the sprint roadmap.Lead a group of Asst Product Managers and Product AnalystsYour team will work as Product Owner within SCRUM team consisting of Engineers, Designers, and Content writerWork cross-functionally with Operations, Content, Marketing, and Sales/Client to bring products to market8+years of total experience; 4+ years as product owner or similarFamiliar with FE tools ecosystem (Analytics tools, Tag managers, Attribution, AB test tools etc)Experience in web and mobile analytics a strong plusExperience in web and web marketing a strong plusExperience in global money movement a plusPreferred/DesiredSkills:Passion for Web technologies, analytics, AB tests, Strong empathy for end customers. Expert at interpreting multiple sources of data to develop an appreciation for customer needsDemonstrates understanding of customer needs and priorities and uses the insight to create effective specifications and plans for the features/products. Ability to understand, evaluate and discuss technical integration scenarios and architectural conceptsExcellent problem-solving, organizational and analytical skillsGet things done attitude; Self-motivated, with the ability to "roll-up sleeves” and prioritize Excellent interpersonal and communication (written & verbal) skillsResponds to customer issues, investigates solutions, coordinates response from appropriate parties, and follows up to ensure resolutionDemonstrates effective team work across disciplines, and enablesthe team to stay on track or take on difficult tasksAdvocates for a thoughtful resolution of bugs despite competing priorities and contrary pressure when it is clear that the product vision, user experience, or product quality is significantly compromised Experience working on payment products desirableEntrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast paced environmentAbility to effectively work with engineering teamsBasic HTML, CSS, JavaScript knowledge is an advantageEducation / Certification:BA/BS in Computer Science or a related technical field or equivalent practical experience.MBA is an advantage