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Trust & Safety Community Defense - 2
Ref No.: 18-07679
Location: Portland, Oregon
Educating users on how to maintain security and safety while using Airbnb responsibly
Reviewing queued results in multiple high volume queues that prevent potential risks
Run background checks to review the eligibility of users to use the Airbnb platform
Working with Trust & Safety lead and cross-functional teams to develop and enhance internal policies and tools
Investigating complex situations and potential fraud
Investigating scammers, scrapers and fraud cases and recognizing fraudulent/suspicious trends
Maintaining high levels of confidentiality while performing investigations
Comprehensively documenting investigations
Lead projects or initiatives that will help your team, improve business processes and develop your skills
Solution- and outcome-oriented, surfacing patterns, trends, and bugs to your Expert and Lead complete with a recommendation that might help resolve the issue
Must be available for a regular schedule of 5 days work week (40 hours), mutually agreed with your Lead, able to work on weekends and public holidays. Shifts may include evening or early morning hours

Ability to analyze data from patterns.
Advanced use of Excel and, ideally, basic knowledge of SQL.
Detail Oriented - you do your due diligence when completing an investigation
Ability to learn and adapt to new technologies
Ability to multi-task, organize and work with rapidly changing priorities – you will be responsible for reviewing queued results in multiple high volume queues that help mitigate any risks we encounter.
Solid judgment and a strong moral compass
Idea-driven, confident and articulate – ready to make a meaningful contribution to the team from day one
Ability to lead small scale projects or initiatives that impact your team