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Staffing - IT Desktop Support
Ref No.: 18-07334
Location: Christiansburg, Virginia
• Non Exempt
• Monday - Friday from 8:00 am to 5:00 pm
• Occasional after hours, on-call support as needed (scheduled and unscheduled)
• 24x7 manufacturing environment

Initial Job Responsibilities

• Associates Degree or higher (unless Associates Degree would be attained within 6 months of Hire Date)
• Respond to and resolve user problems with hardware, software and/or services for all desktop computing equipment
• Install and upgrade computer equipment and software
• Proficient in hardware system components and peripherals (printers, scanner, wireless handhelds)
• Identify recurring issues, document and escalate to appropriate personnel
• Represent technical bridge between technology groups and business units
• Make recommendations for improvement in processes and procedures
• Follow existing processes and use standard methodologies to carry out assigned tasks
• Will be required to maintain inventory supplies (desktop hardware, toner, etc)
• Participate on cross•technology teams
• Performs other related duties as assigned by management
• Strong troubleshooting skills
• Active Directory familiarity
• Proficient in installation, navigation, and support of Microsoft Operating systems up to and including Windows 10
• Knowledge mobile device operating systems such as IOS and Android
• Microsoft Office (Word, Excel, Outlook Email and Calendaring, PowerPoint, Access)
• Documentation skills
• Good oral and written communication skills
• Problem solving skills
• Ability to work independently or as part of a team