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Training Administrator
Ref No.: 18-07221
Location: San Diego, California
Basic Function and Scope of the Position:
Supports Global Quality Operations Training administration functions. This role is primarily administrative in its functionality, accessing various software systems to provide Learning Management System (LMS) related support for internal personnel in addition to LMS data maintenance related tasks. This role also frequently serves as the first contact point for internal personnel seeking information, guidance, and clarification on Illumina training programs and assignment of training.
Tasks and Responsibilities:
Process Service Now ticket submissions for training requests
Partner with operational management and other stakeholders to coordinate the grouping and assigning of training in the Learning Management System (LMS)
Manage the catalog of training courses and certifications in the LMS
Follow up on inquiries regarding training courses, LMS registration system information, and e-learning offerings
Assist in scheduling, set up, notification and attendance credit for instructor-led courses
Contribute to customer satisfaction by accessing course, instructor, and student information and reporting/responding as needed
Other duties as assigned
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities. Job duties are primarily administrative based but may be project based depending on business needs.

The ideal candidate will:
Have a positive attitude and enjoy being part of a team
Be detail oriented and well organized
Have excellent oral and written communication skills
Demonstrate high level analytical, interpersonal, organizational and computer skills
Be comfortable working with geographically dispersed teammates and organizations