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Desktop Support Specialist
Ref No.: 18-07043
Location: Santa Clara, California
ROLE: DESKTOP SUPPORT SPECIALIST
DURATION:12 MONTHS
LOCATION: SANTA CLARA , CA
Responsibilities
  • Provide IT support services for all aspects of user account setup and maintenance, system patching, antivirus, system imaging, break / fix on PC and Mac platforms, video conference equipment, printers / copiers, phone systems and general IT hardware / software
  • Follow SOP documentation and escalate issues appropriately to higher level staff
  • Manage individual workflow and maintain current ticket queue via IT ticketing system
  • Provide Mobile support for iOS, Android, Windows Mobile, Blackberry
  • Provide after hours and weekend on-call support as needed
  • Develop and maintain productive and professional relationship with user base
  • Work closely with IT Support teams globally
Skills and Experience
  • Strong service oriented mentality a must. Excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required.
  • Recent hands-on technical experience with Windows 10, Windows 7, Microsoft Office Suite, MacOS High Sierra, Microsoft Active Directory, Microsoft Exchange, system imaging, VPN, network connectivity including 802.11x, PC and Apple hardware, and mobile devices.
  • Recent experience with remote access and remote-control tools to support remote employees. MS Remote desktop, Zoom, etc.
  • Extra points if you have the following:
    • Service-Now
    • Microsoft Deployment Toolkit
    • Jamf Pro
    • LANDESK
    • Airwatch
    • Zoom Video Conferencing