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Staffing - IT Service Delivery Analyst
Ref No.: 18-06910
Location: Corning, New York
Job Title: IT Service Delivery Analyst
Job Location: Corning, NY
Job Duration: 1 Year +

Monday - Friday 8-5

Job Responsibilities:
  • Provides support to users including problem recognition, research, isolation, resolution and follow-up steps.
  • Is able to resolve some problems immediately, while more complex problems are assigned to second level support.
  • Maintains a troubleshooting tracking log ensuring timely resolution of problems.
  • Has detailed knowledge of one skill area or basic knowledge of several skills.
  • Frequent use and application of technical standards, principles, theories, and concepts and techniques.
  • Provides solutions to a variety of technical problems of moderate scope and complexity.
  • Works under general supervision. Follows established procedures.
  • Work is reviewed for soundness of technical judgment and overall adequacy.
  • May take on moderate size projects or several components of a large project.
  • Contributes to the completion of milestones associated with specific projects.
  • Failure to achieve results or erroneous decisions or recommendations may cause delays in program schedules and may result in the allocation of additional resources.
  • Primarily internal company contacts.
  • Infrequently interorganizational and outside customer contacts on routine matters
  • Manager wants PowerPoint and Excel experience focusing on the data analysis.
  • Wants at least 5 years of IT experience, even desktop or call center experience would count towards this.
  • 4 year degree or higher required.
  • Service now experience is a plus and ITIL foundation is a bonus.