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Operations HR Manager
Ref No.: 18-06275
Location: Boston, Massachusetts
Position Type:Contract
Operations HR Manager 
Duration: 6 months
Start Date: ASAP
Location: Boston


Project Overview
The Operations HR Manager leverages Human Resources and Operational expertise to support Programs including managing localizations and domestic relocations. This position requires an ability to work with the broader team, various internal partners and vendors. The Manager is responsible for overseeing and facilitating the domestic relocation and localization processes, resolving issues, auditing internal processes and analyzing data. This role is also responsible for ensuring the mobility program, including vendors, provide high quality, compliant services.

GPC Program Management
  • Oversee and manage various programs tracks.
  • Leverage and oversee the Core Services team based in India to manage the repeatable and administrative components of our programs.

Domestic Relocations Track –  North America
  • Oversee/Administer Domestic Relocation policy for moves within country for the US and Canada
  • Prepare cost estimates for stakeholder approvals
  • Drive policy updates and policy improvements annually
  • Provide briefings of policy to relocating person
  • Coordinate with stakeholders on compensation recommendations
  • Coordinate approvals across decision makers
  • Manage the relocation vendor to ensure adherence to agreements and level of service expectations
  • Manage difficult conversations with all stakeholders re: standard package, what is approved/covered etc.
  • Oversee monthly budget accruals process with finance for domestic relocations
  • Oversee the review and approval of invoices in MarkView Web Inbox and own the billing process including creation of purchase orders, invoice auditing, authorizing and monitoring payments to external vendors.
  • Oversee the management of the relocation tracker in SharePoint
  • Oversee execution of Taleo system tasks for new hire relocations

Localizations Track- North America
  • Liaising with stakeholders (Staffing, HR business partners, and immigration) to manage the operational transition of our travelers to North America employment.
  • Serve as a key point of contact for all North America localization matters, interfacing with current travelers, Business Managers, HR Business Partners/Talent Managers, Finance and Payroll.

Other GPC Programs
  • Contribute and collaborate on other GPC programs and tracks as required.

III. Miscellaneous
  • Produce regular and ad hoc reporting to stakeholders
  • Respond to people questions related to policies via help desk queue and other methods
  • Adhere to company compliance and other internal/external compliance standards
  • Ensure compliance with all state, federal and country specific regulations
  • Provide back up to other GPC processes
III. Company Contribution
  • Work with People Success management to support the core values, and corporate social responsibility to assist in finding ways to keep them vital for the office and it's people
  • Participates in, and assists with, company events such as training and internal initiatives
  • Supports People Strategy with key people activities, such as performance rounds, terminations, relocations, etc.

Experience and Skill Guidelines:
  • Bachelor's degree
  • 5-7 years' work experience in HR, operations preferred with increasing level of responsibility.
  • Must have exceptional operational, people, analytical, and technical skills
  • Client focused, with the ability to provide excellent service to people and travelers engaged in the domestic relocation and localization process
  • Excellent time management with the ability to remain organized in a fast-paced and changing environment
  • Self-starter with the ability to take direction and work well independently
  • Ability to evaluate priority and multi-task accordingly
  • Ability to write business correspondence and create reports
  • Ability to effectively and amiably present information and respond to questions
  • Ability to understand and carry out instructions furnished in written, oral or diagram form
  • Ability to solve problems involving several concrete variables of moderately complex scope
  • Ability to use judgment within defined practices and procedures, as well as handle projects which have short-term focus
  • Ability to address issues proactively and constructively with direct management and team members
  • Competency handling difficult and sensitive conversations with people, leadership etc.
  • Excellent computer skills, including Outlook, Excel, PowerPoint and Word knowledge
  • Ability to report, analyze and summarize data for stakeholders and leadership
  • Experience using HRIS systems preferred.
  • Interest in process improvements and trouble shooting
  • Ability to work effectively with project teams and clients