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Triage Specialist Contractor Lead
Ref No.: 18-06101
Location: Austin, Texas
Job Title: Triage Specialist Contractor Lead
Job ID: 8215517
Job Location: Austin, TX
Job Duration: 3+ Months (Possibility of extension)

Job Responsibility:
  • General administrative duties such as scheduling trainings, booking conference rooms, taking attendence, etc. for immediate team as well as broader organization
  • Conduct/Lead weekly or bi-weekly team meetings
  • Monitor queue volumes and oversee workload distribution related responsibilities
  • Field policy and administrative questions from the team
  • Enforce our SLAs by reviewing and taking action accordingly
  • 3-5 years work experience in Operations (ideally in Tech or Fortune 500 company)
  • Past experience overseeing teams of 5-10+ people
  • Tech savvy with advanced Excel skills; previous experience with ticketing systems is ideal
  • Experience working in high volume, fast-paced, and ever-changing environment
  • Ability to communicate effectively
  • Highly motivated and hard-working with ability to think clearly under pressure, both individually and in team environment
  • Ability to learn workflows and policies quickly and apply this learning to workflows
  • Strong attention to detail
  • High energy, passion and good sense of humor