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Technical Application Specialist II
Ref No.: 18-06071
Location: Canoga Park, California
Position Type:Contract
Technical Application Specialist (Software)
Location :US  California - Los Angeles

Responsibilities: 
  • Gain in-depth technical knowledge and skills in one or more product families via comprehensive technical training by product development teams such as Research, Engineering and ITSupport external software, as well as the implementation of our Excellence Through Quality Customer Inquiry moduleAct as a third back up to the Reagent Technical Application Specialist and provide technical support to customers through analysis of customer data and expert interpretations
  • Gain full working knowledge of software products such as: HLA Fusion IVD, HLA Fusion Research, TypeStream Visual, Torrent Suite and LABXpress CommanderResolve customer product performance inquiries as they relate to our softwareAnalyze software performance conditions and replicate end-user laboratory conditions in order to identify and isolate contributing factors to product performance failure(s)Independently conduct tests and/or experiments to validate proposed solutions
  • Communicate recommendations to end-usersCommunicate proposed software modifications/enhancements to the IT department for review
  • Maintain a professional relationship with development teams and seek continuous self-training through them
  • Provide development teams with technical findings to supplement R&D's continuous quality product improvement programs
  • Perform regular proficiency tests to maintain and demonstrate mastery of technical skills and knowledge
  • Assist in planning, organizing and instructing in-house workshops
  • Prepare and present reports and formal presentations to management regarding activities and results as requiredNotify immediate supervisor of any unsafe conditions and/or practices and take appropriate corrective action
  • Travel as needed to customer centers and conferences/workshops (domestic and international) to perform laboratory demonstrations, training sessions, etc.
  • Minimum Qualifications:Bachelor's degree in biological sciences, computer sciences or related fieldTwo years post-college work experience in technical product or software support roleIntermediate level practical database management experience with basic knowledge and understanding of the following: Microsoft SQL Servers, Windows Servers, Virtual and/or Cluster Servers,
  • Network EssentialsAdvanced level of proficiency in the following operating systems: Windows 7, 8, 10,
  • Ability to write comprehensive Transact-SQL Statements, Windows & and/or PowerShell Utilities/Cmdlets
  • Demonstrate proficient technical troubleshooting
Skills
  • Maintain ongoing confidentiality of all business and scientific information and dataProficient with MS Office programs (i.e. Word, Access, Excel, PowerPoint)Ensure safe laboratory procedures and protocols are followed at all times
  • Ability to exercise discretion and independent judgment in execution of dutiesAble to plan and organize in a reliable and consistent manner
  • Ability to communicate effectively, both verbally and in writing, with management, staff members and third parties such as customers and vendors
  • Maintain a high professional corporate image at all times with third parties
Preferred Qualifications:
  • Intermediate proficiency using AWS & AZURE cloud services
  • Specific knowledge of basic immunology and molecular biology
  • Proficiency in Linux (Ubuntu) and ability to write using Linux Command Line or Secure Shell (SSH)