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Videoconferencing Engineer
Ref No.: 18-05312
Location: Cambridge, Massachusetts
Position Type:Contract
Job Title: Videoconferencing Engineer
Location: Cambridge, MA 
Duration: 10 months and above 

Job Description: 

As a Video Conference Engineer you will be responsible for the support, growth, and operations of internal video communications environment. You will be responsible for troubleshooting audio/visual issues, maintaining audio/visual hardware, and developing automation and reporting standards to scale, operate, and simplify Akamai's video conferencing network. You will be a champion for audio/visual design in order to push the boundaries of meeting space standards. It will be necessary that you exhibit a high level of professionalism and passion for customer success.
  • Provides operations, troubleshooting and the technical expertise required to keep all video communication systems operational.
  • Provide assessments and recommendations of audio visual hardware. Test functionalities of systems. Engage in user, system and support requirements gathering and analysis to provide design and architectural recommendations as it relates to new AV/VTC systems projects.
  • Determine scope of work for vendor service, engineers and technician visits and supervise to ensure the satisfactory completion of the work. Oversee vendors for installation, and support of video conferencing meeting spaces.
  • Researches and recommends capital purchases to maintain or increase capacity of video operations.
  • Develop, organize and maintain standard operational procedures (including regular maintenance requirements) and workflow processes and procedures for AV systems.
  • Provide 3rd level support, resolve incidents, escalate issues, and pursue root cause analysis on aforementioned systems. Collaborate with internal support groups to increase efficiency of 1st/2nd level call resolution.
  • Performs setup, inspection, testing, operation and troubleshooting of Audio Visual equipment related to Video Conference and Collaboration.
  • Engages in planning, setup, and operation of AV systems to support internal live events and webcasts
  • Performs routine maintenance and minor repairs, hardware and software installations and/or replaces hardware and associated devices. Refers warranty and 3rd tier support problems to vendor for resolution and tracks to completion.
  • Communicate status of projects to peers and management.

Top Skills Needed for the role:
Skill 1 – 3-5 year's experience in AV Support & Design in a corporate environment
Skill 2 – 2 years managing technical projects, preferably integrating AV systems
Skill 3 – Understanding of basic networking fundamentals (TCP/IP, DHCP, DNS, SIP, etc)

Required skills:
  • 3-5 years experience in audio/visual support & design in a corporate environment
  • 2 years experience managing technical projects, preferably leading and managing enterprise-scale videoconferencing projects
  • 2 years experience managing audio/visual integrators
  • Understanding of basic networking technologies (TCP/IP) and voice and video-specific protocols (SIP, RTSP, h.264, h.323, etc.)
  • Demonstrated knowledge of, experience troubleshooting video endpoints(Cisco and LifeSIze)
  • Excellent customer service and interpersonal skills
  • Strong planning, organizational, and time management skills
  • Ability to prioritize work efforts and multi-task in a fast-paced environment
Desired Qualifications
  • 3-5 years of audio visual system integration
  • 2 years experience with Cisco CUCM/VCS
  • 2 years experience managing basic network devices (routers, switches, firewalls)
  • Live event audio/visual support
  • Bachelor's degree in Computer Science, Engineering, or equivalent experience