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Solutions Specialist
Ref No.: 18-03773
Location: New York, New York
Job Title: Solutions Specialist
Job Location: New York, NY
Job Duration: 2 + Months Contract


Job Description:
  • Company is looking for an Partner Solutions Manager Specialist to join our Exchange Team, and help support our self-service & SMB Demand Side Platform (DSP) partnerships.
  • The Exchange team is responsible for overseeing all aspects of the RTB (Real Time Bidding) Platform.
  • As the PSM Specialist, you will assist the operational day-to-day communication with our self-service DSP partners, playing a critical role in driving overall revenue, partnership optimization, and satisfaction.
  • If you are that precious mix of an analytical thinker with a business perspective who also enjoys fostering client relationships, you will fit well with our close knit team, and be positioned to grow within MoPub as we grow.
Responsibilities
  • Support day-to-day operations of Mopub self-service Demand partners
  • Proactively work to jumpstart DSP growth and drive revenue within the DSP longtail. Identify product opportunities and actively position and educate to drive adoption and scale success.
  • Increase revenue across the Marketplace product suite based on quarterly revenue goals.
  • Work via SFDC Service Cloud to address all DSP support inbound questions, help triage issues using both dynamic and templated messages
  • Ensure all DSP Support accounts are current with their invoicing and make any necessary updates to their
  • Assist with onboarding and integration process for new Demand Partners
  • Conduct troubleshooting in regards to reporting discrepancies and optimization analysis
  • Helping support and review creative quality initiatives to support buyer and publisher escalations
Required Skills:
  • Strong troubleshooting skills with ability to analyze data, provide suggestions, and drive through to resolution
  • 1-2 years of work experience
  • Outstanding written and verbal communication skills, ability to convey an issue clearly and make points concisely
  • Self-starter capable of thriving in a startup environment
  • Strong process-orientation and ability to manage competing priorities simultaneously
  • Outstanding interpersonal skills and a high level of integrity
  • Proficiency in Excel and Google Suite
  • Familiarity with HTML, JS, and JSON is a plus
Education:
BA/BS degree preferred with a strong academic record