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HR Client Advisor II
Ref No.: 18-01970
Location: New York, New York
Job Title: HR Client Advisor II
Duration: 6 months

HRAnswers Advisor

A Little About Us

The HRAnswers Advisors team acts as the first point of contact for all clients. Our goal is to support our clients by providing them with quick, friendly and accurate information in relation to all of our HR services, policies and systems, allowing our clients can focus on what matters most to them!

A lot About You

We are seeking to hire an Advisor to join our HRAnswers team as we continue to expand and grow our customer support teams globally. This is a client facing role working directly with our managers and employees.

Your Day

Answer questions in the queue in the Service Now system.

Responsible for managing, tracking, closing and reporting progress on HR issue resolution.

Set and manage customer expectations and educates on available self-service capabilities as appropriate.

Guide and coach managers on how to appropriately manage and resolve basic HR issues.

Take on one point of contact (POC) role to support an HR project or initiative.

You Must Have

HR Domain Knowledge with at least 2-4 years experience in a client facing HR role
Exceptional customer service skills with a continuous improvement mentality
Ability to solve issues in a decisive way, exercising good judgment
Strong communication skills with the ability to partner with multiple HR colleagues, partners and clients internationally

Preferred Qualifications

Educated to degree level (BA/BS Degree)
Experience with HR Management Systems. (Workday, Siebel, Service Now, Taleo)
Intermediate level skills in Microsoft Office