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Staffing - Customer Service Coordinator I
Ref No.: 18-01935
Location: Hickory/Charlotte, North Carolina
Title: Customer Service Coordinator I
Location: Hickory, NC
Duration: 1 Year+

Work Schedule: Monday -Friday, schedule/flex-time: 40 hours – Must be flexible and willing to work any 8 hour schedule between the hours of 8:00 AM and 8:00 PM.

***Hickory HQ - Relocating to Charlotte in 2018 - Must be willing to commute or relocate at that time.***

Education and Experience:
Required: High School Degree
Preferred: 2-year Associate Business Degree or Bachelor Degree
Preferred: Customer Service Corporate environment experience

Candidates need to be self motiviated to work task to completion and realize sense of urgency to meet goals and deadlines. Will work as a team.

Candidates must have excellent computer skills to perform this job and produce error free work.

Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, and SharePoint.

Language: Excellent grammar required written and verbal; Spanish is a plus
  • Takes orders from customers and representatives. Responsibilities include: quoting prices, inventory levels, and delivery dates.
  • Maintains database records of customer profiles and prepares status reports. Position acts as a liaison between customer and business.

Day to Day Responsibilities:
  • Responsible for error free execution of quotes, orders, return authorizations, and other order management related activities.
  • Ability to communicate product discrepancy specification information to customers.
  • Build strong working relationships with both internal and external customers.
  • Understand and execute contractual agreements.
  • Coordinate customer requirements with Sales, Marketing, Engineering Services, and Operations to meet customer requirements.
  • Professional phone skills and written communication skills to include excellent use of grammar and sentence structure.
  • Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers.
  • Participation in training, testing, and project related activities as identified.
  • Represent Client to the customer in a highly effective, professional manner.
Required Skills:
  • Represent Client in a professional manner at all times, even under pressure.
  • Quality and customer focused.
  • Excellent verbal and written communication skills.
  • Effective problem solver, detail oriented.
  • Demonstrate time management skills and the ability to multitask.
  • Motivated Team Player – ability to lead and participate within self-motivated work teams.
  • Ability to grow within the organization.
  • Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, SharePoint.
  • Excellent typing and keyboarding skills.
  • Proficient math skills.
  • Ability to work a variety of work schedules, including holiday and weekend emergency coverage.
  • Produce error free work