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Entry Level NOC Engineer
Ref No.: 18-01624
Location: Santa Clara, California
Job Title: Entry Level NOC Engineer
Job Location: Santa Clara, CA
Job Duration: 9 + Months
 
Responsibilities:
  • Work weekdays or weekends with a flexibility of covering the night shifts
  • Monitor NOC alarms and email/phone queues and make sure no email or customer inquiry goes amiss
  • Serve as a NOC engineer to bridge day and night shifts.
  • Provide technical, system, and process training for the night shift team members.
  • Coordinate the completion of network maintenance, migration, and audit projects by the night shift.
  • Provide leadership on handling network incidents.
  • Coordinate the completion of NOC trouble tickets and escalations in a timely manner.
  • Be a technical subject matter expert and escalation point network troubleshooting and network provisioning service turn-up activities.
  • Help produce and coordinate the completion of NOC documentation.
               
Qualifications & Experience:
  • At least 1-2 years of experience working in a 24x7 NOC or equivalent network support environment.
  • Familiar with NOC tools, ticketing systems, and escalation procedures.
  • Strong network troubleshooting skills with a keen analytical and structured approach to problem solving.
  • Strong communication skills.
  • Good organization and project management skills.
  • Excellent documentation skills.
  • Proven ability to work independently.
  • A dedication to customer satisfaction.
  • IP routing and Ethernet troubleshooting skills.
  • Experience troubleshooting Ethernet switching, SONET, DWDM, spanning tree, HSRP, and IP routing in multi-vendor environment.
  • Experience using access lists, packet filtering, and troubleshooting tools such as ping, traceroute, whois, and tcpdump.
  • Basic Unix skills.
  • Cisco router, Ethernet switching, and ASA troubleshooting experience.
  • BGP and OSPF routing configuration and troubleshooting experience preferred
 
Education:         
Certifications applicable to the work such as CCNP or CCNA