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Technical Writer
Ref No.: 17-15935
Location: Pleasanton, California
Job Description:
Technical writer will be a critical member of a team responsible for identifying and documenting Service & Support Operations processes. Responsible for creating all work instruction documentation per project commitments.

Key Responsibilities:
Document Service Operations tasks into standardized work instructions.
Participate on Kaizan team to identify best practices and workflows.
Ability to engage employees performing Service Operations tasks and gather required information to incorporate into work instructions.
Ability to evaluate content for appropriate depth and detail.
Participate in work instruction validation and make required changes.

Key Skills:
Experienced in creating documentation for SAP/JDE process flows utilizing flowcharts, screen shots and written instruction.
Works with minimal direction both independently and within a team environment.
Strong time management skills, works well under pressure to meet deadlines.
Attention to detail and accuracy.
Familiar with SAP and JDE.
Skilled in use of Office software.
Strong grammar and writing skills.