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Staffing - IT Desktop Support
Ref No.: 17-15786
Location: Midland, North Carolina
Job id-CRNGJP00012753
Job Title-IT Desktop Support
Location-Midland/Concord,NC 28026
Duration-12 Months contract+

This is a non exempt position

First shift, 8-5 PM
Overtime is possible but manager should be informed prior to working OT.

Looking for a mix between customer service experience and a strong technical resource.

• Responsible for the effective acquisition, installation, maintenance, and use of desktop technology.
• May be responsible for the purchase and installation of hardware/software.
• Represents bridge between technology and business needs.
• Resolves problems with new and existing equipment.
• May train end users on software.
• Administers end user requests and projects.
• Coordinates resources to solve problems.
• Learning and applying a basic knowledge in one skill area.
• Limited use and/or application of technical principles, theories and concepts.
• Develops solutions to routine technical problems of limited scope.
• Work is closely supervised.
• Follows specific, detailed instructions.
• May be assigned to small projects or to phase(s) of larger projects.
• Contributes to the completion of routine technical tasks.
• Failure to achieve results can normally be overcome without serious affect on schedules and programs.
• Contacts are primarily with immediate supervisor, project leaders, and other professionals in the section or group.
• May or may not have frequent external customer contacts.

4 yr degree preferred but computer/network related training/experience would be considered.
Manager must haves:
Previous desktop support. At least 1 yr. of IT experience.
Setting up/imaging computers .Intermediate software knowledge Altiris & Symantec
Must be familiar with laptops/desktops/printers LAN/WAN/Wireless networks