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When needed they will be traveling to the different offices - it may be Burlington / Boston / Cambridge. Mostly the job will be in Boston but again will float.
Some experience should include:
This is a very client facing office in the middle of Boston so we will need someone to be very professional.
The person selected will need to be energetic and very flexible with his/her schedule given it can change with little notice and multiple times per day. This person will need to have great organization skills, be able to compartmentalize information and willing to switch desks on a moments notice; great at customer service, and posses the best of an orange attitude.----------This person will be covering multiple desks depending on vacation and maternity leave coverage that is needed. This person will need to be comfortable with navigating downtown, and must also posses basic technical skills (own and able to use a smart phone).----------This person must be a real team player. Someone who wants to be supportive of the team and wants to succeed as a team. They truly do not have any room on their team for a selfish player. ---------------Description:-----The Workplace Ambassador will report to the Supervisor Workplace Services. The Workplace Ambassador, Front Desk is a constant resource for our employees and makes the first direct impression on customers. This position requires a high level of customer service. Help make us a great place to work!----------- Work with and get direction from Supervisor Workplace Services to maintain and provide excellent customer service and support to the office------ Assist internal customers (employees) with all RE&WS related items------ Greet and direct guest in a timely and professional manner, assign temporary badges as required------ Ensure guests are properly signed into the Visitor Log system------ Notify staff of visitors, candidates, customer meetings, etc ------ Complete a daily check of temporary access cards. Ensure all cards are accounted for and returned daily; Maintain an electronic list of access cards assigned to staff, providing lost or damaged access card numbers to the security team for cancellation------ Book conference rooms for employees under last minute circumstances------ Assist with placing food orders as requested by the food order form------ Open, sort, and distribute incoming correspondence including mail, faxes and voicemails------ Respond to and follow up on all incoming emails and instant messages in a timely and efficient manner------ Sign for and receive FedEx/UPS/Courier packages; notify/distribute to employees------ Process all outgoing UPS/FedEx shipping------ Maintain a presence on chatter, sending periodic reminders. ------ Update the Hub Chatter group to ensure that new employees are added------ Help direct visiting employees and executives to hotel seating and conference rooms------ Ordering of supplies as need------ Logging in all vendor visits to ensure Vendor Badges are distributed correctly------ Assist Supervisor Workplace Ambassador, as needed with various projects------ Maintain up to date team documents and training materials------ Assist with overall maintenance of the organization communicate any and all maintenance issues with building management in a timely and efficient manner------ Submit timesheet for approval every Friday-----Required Skills/Experience:-----Excellent interpersonal communication skills customer service experience preferred-----Proficient at using the Microsoft Office Suite and Google Docs-----Must be willing/able to learn and use our internal software application-----Ability to take direction and follow oral and written instructions-----Good writing, analytical, and problem-solving skills-----Ability to operate standard office equipment (telephone systems, copiers, scanners, printers, fax machines)
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