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Senior Business Systems Analyst / Senior Quality Assurance Analyst
Ref No.: 17-15750
Location: San Francisco, California
As a member of the Applications for Distribution and Revenue Operations Information Technology (ADROIT) team, the Senior Business System Analyst candidate will specialize in continuous process and systems improvement for the internal Account Data Management business flow. In this role the Senior Business Analyst will be working to help deliver solutions for Account Executive compensation tools as implemented in Salesforce orgs.

Business Systems Analyst will be responsible for generating feature requests, business requirements, test planning and execution based on operations data analysis. The candidate must have direct experience in Salesforce CRM, Account, and Sales Compensation processes.

Role Description
The Business Analyst collaborates with the Product Owner on requirements, business value scoring and success metrics. The BSA drives the requirements gathering process that accurately reflects business needs which includes: risk analysis, "as is” and "to be” process documentation, agnostic of a specific technical solution. The BSA reviews technical solutions for compliance to business process and objectives. The BSA coordinates end to end UAT cycle. The BSA develops organizational change management framework; group/functional success metrics acceptance criteria.

RESPONSIBILITIES:
Contributes to system changes with configuration design and updates in pre-production and production environments
Utilizing various modeling techniques such as process modeling, data modeling, system modeling.
Facilitation skills for meeting, requirements, planning and management.
Guide internal customers through the entire project lifecycle
Negotiate detailed requirement and solution design trade-offs
Contribute to cross-functional and cross-technical dependency management
Provide guidance to the portfolio roadmap for other teams/functions
Anticipate and communicate blockers, conflicts, and obstacles
Connect-the-dots between business strategies and project deliverables
Leads the writing of Acceptance Criteria
Owns business process design & documentation
Business Requirements Planning as related to the tasks associated with business analysis and software development lifecycle (waterfall, iterative, Agile).
Demonstrates deep subject matter expertise in the jobs of the business users in scope.
Coordinates and contributes to UAT, test execution & defect/change tracking
Contributes to business process design & documentation
Works with business partners in writing and owning functional requirements
Functional expert for a business process and use cases
Takes an active interest in the jobs of the business users to better understand, interpret and document technology requirements. May have previous experience performing the job of the business users.
Collaboratively plans feature/function testing across modules for a business process


MINIMUM QUALIFICATIONS

8+ years experience as a business systems analyst, Bachelor's Degree or equivalent experience
1+ years experience Salesforce platform
Subject matter expert (SME) in at least two of Account Management, Territory-Based Crediting, Sales Compensation, and Renewal Management
Participate in feature assessment, requirements gathering & documentation and use case definitions for techno-functional initiatives
Assist with operational process flows and solution designs
Contributes to feature/function test objectives and scope
Assists with user acceptance test planning, execution and management
Troubleshooting, facilitating issue resolution, and suggesting techno-functional workarounds
Stakeholder Analysis identifying the stakeholders who will be impacted by the change and understand their influence and authority levels.
Elicitation such as questioning techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs, and the ability to ask questions that lead to an understanding of the business need rather than what they want.
Communicating Requirements including the use of presentation skills and the ability to create a requirements package.
Organizational Analysis to identify current capabilities and identify opportunities for improvement.
Utilizing various modeling techniques such as process modeling, data modeling, system modeling.
Interface analysis, the understanding of technology infrastructure and how it interconnects, including sharing data to achieve a business goal.
Writing requirements using different approaches such as use cases and activity diagrams
User experience, knowing how a user interface helps the user to successfully complete a task, also known as usability.
Strong understanding of Scrum and Agile methodologies

PREFERRED QUALIFICATIONS

12+ years experience, Bachelors Degree or equivalent experience
2+ years experience Salesforce platform knowledge
Subject matter expertise in Planning, Commissioning, Renewals, Quota, and Sales Compensation
Data analysis expertise, ideally with SOQL (SQL expertise and/or deep Salesforce reporting experience is also acceptable)
Strong understanding of Scrum and Agile methodologies