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Ad Ops Support Specialist - Shared Services (Japanese)
Ref No.: 17-15709
Location: San Francisco, California
Job Title: Ad Ops Support Specialist - Shared Services (Japanese)
Job Company: Social Media
Job Location: San Francisco, CA  94103
Job Duration: 6 months contract; staff augmentation (2 openings)

Job Description:

Who We Are:
COMPANY'S Global Shared Services is an organizationally centralized, yet globally distributed, team providing critical operational support for the COMPANY Revenue organization. The team's mission is to help drive the success of COMPANY advertisers, partners and business units through delivery high quality and efficient operations. We partner closely with a wide range of internal teams to provide prompt and thorough customer support for COMPANY Ads customers, enforce advertising policy across our platform and help internal sellers work efficiently and effectively. As a member of our team, you will have the opportunity to gain experience with multiple aspects of the operations behind COMPANY'S Revenue and Partnerships Organization and to build partnerships with people across the business.

What You'll Do:
Team members are expected to learn quickly, adapt readily and be eager to challenge themselves to learn new workflows and support different areas of the business. We seek to maximize the exposure team members have to the various COMPANY workflows and business teams by rotating people to new focus areas from time to time. The timing of such transitions and the allocation of time across workflows will vary based on business need and individual preferences and capabilities. Your initial focus will be on helping COMPANY Ads customers be more successful with our products.

In this role, you will resolve questions and troubleshoot an array of issues related to billing, account setup, campaign performance, COMPANY advertising policies and more for advertisers across global markets.

Job Responsibilities:
  • Become an expert on the COMPANY Ads products.
  • Understand how they work and how to unlock their full potential to deliver upon one's business objectives.
  • Resolve issues clearly and thoughtfully via online chat and email.
  • Ask the right questions and taking the time to craft clear, thorough responses.
  • Assist customers with troubleshooting product issues, reporting them to the appropriate teams and offering suggestions for interim solutions.

Job Requirements:
  • Exceptionally resourceful; fearless in mining available knowledge bases to find answers
  • Experience analyzing process flows and devising improvement strategies
  • Intensely curious about Internet technology, advertising and analytics
  • Additional languages an advantage
  • Demonstrated ability to effectively work with, guide and/or mentor others
  • Experience working in a customer/client-facing environment (preferred)
  • Experience with online advertising, analytics and social media (preferred)

English( Speak, Read, Write )
Japanese( Speak, Read, Write)

Bachelors Degree preferred