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Support Specialist
Ref No.: 17-15651
Location: Mountain View, California
Contract Length: 6 Months - 2 Years

Summary:

The Workplace Support Team is seeking a customer advocate extraordinaire who is passionate about solving problems and wants to make a positive impact on a new team. The Support Specialist will be representing Workplace in the front lines and ensuring Workplace users are taken cared of. This role is perfect for someone who is looking to build up their resume and/or gain experience in the tech industry.

Responsibilities:
Provide white-glove support to Workplace administrators such as C-level executives, HR leads, IT administrators, etc.
Confidently answer tickets in a timely and accurate manner to ensure a high level of customer service
Decipher and troubleshoot bugs and maintain communication with Engineering for further assessment
Identify trends and opportunities for new processes to be created
Drive to meet or exceed daily performance metrics related to key performance indicators
Stay current with process and product updates

Experience:
1-5 years of experience working in customer service role
B2B and/or technical support experience is highly desired
Social media support experience is preferred but not required

Qualifications:
Customer-focused and can demonstrate understanding and empathy
Excellent communicator with the ability to clearly explain technical steps to a non-tech savvy audience
Creative problem solver with excellent troubleshooting skills
Team oriented with a 'get it done' attitude
Detail oriented while multitasking and prioritizing in a fast-paced environment
Comfortable with repetition
Available to work late during the week and weekends on a rotational basis
Completion of attached questionnaire is required.