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Operations Specialist
Ref No.: 17-15641
Location: North York, Ontario
Title: Operations Specialist

Job Description

  • reporting and CRM experience is preferred
  • strong Microsoft skills (advanced excel skills preferred)
  • operation / admin experience
  • experience working in busy corporation setting

Primary functions from a Presales perspective includes but is not limited to the following:
•            Contribute to process definition, creation and execution of new and periodic reports (i.e. Deal Qualification, Deal Execution Tracking, ADRM, Presales Investment Summary, Missing Hours Details, etc.)
•            Process License IO staffing requests (approx. 300+/year)
•            Alignment to Ariba process guidelines and policies, as well as adhering to escalation processes and after-the-fact requests
•            Identify and resolve utilization issues in ISP, VAT, Concur, CRM and ARTES
•            Process POs/SOW for vendor/consultants
•            Acts as super user to manage Presale Online Roster, ISP, CRM, Harmony and APM
•            Presales Central Single point of Contact and ad-hoc issue resolution.
For IVE, the duties includes but is not limited to the following:
•            Gather, consolidate, reconcile and monitor the team's KPIs and performance management processes
•            Organize, run and follow up on the team's operations weekly meetings, ensuring timely delivery of agreed upon action items
•            Maintain CRM hygiene
•            Help organize team's meetings, offsites and other operational related one-off events and activities
•            Support the IVE/Presales/Marketing EA when and as needed
Reporting and CRM experience is strongly preferred.