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Bridge Operator-I
Ref No.: 17-15554
Location: New Albany, Ohio
Position Type:Contract
Bridge Operator-I - New Albany, OH- 12 to 18 months
Shift Details : Must be comfortable working 3rd shift (Sun – Wed: 10pm – 8:45am)

Training is the first week for a duration of 1 week. Training will be 1st shift Monday-Friday

Major Duties/Responsibilities:
  • Provide event management monitoring in a distributed and mainframe environment through the use of various monitoring technologies
  • Identifies, resolves, or escalates basic event notifications that impact system availability.
  • Understands basic monitoring technologies used to identify alerts, alarms, etc.
  • Performs basic problem analysis via monitoring technologies and predefined process documentation and workflows
  • Provides basic resolution support to various Support teams
  • Provides monitoring for off-shift Batch/Job on multiple platforms for all divisions
  • Open service tickets and initiates escalation procedures.
  • Works with Service Desk when events are deemed an incident
Minimum 1-3yrs experience in a technical capacity such as Network Operations Center.Must be versed in Networking/IP routing/Mainframe disciplines. Enterprise level monitoring and Incident Management understanding a must.

Basic knowledge of Computer Associates (CA) Tool Suite (Spectrum, Ehealth, Wily) LAN/WAN, VPN.
Strong Knowledge of Time Sharing Option (TSO), Terminal Productivity Executive (TPX), Job Control Language(JCL), Scripts, IBM Information Management System (IMS), Customer Information Control System (CICS), relational database from IBM (DB2), Virtual Storage Access Method (VSAM), External Services Provider (ESP) on-line scheduling software, Encore on-line restart software, Service Center and On-line report distribution.