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Business Analyst - II
Ref No.: 17-15523
Location: San Francisco, California
Business Analyst, Pricing & Product Operations
San Francisco, CA - HQ
3 Month Contract +

This position offers the exciting opportunity to be a part of the Pricing & Product Operations team. The Business Analyst, Pricing & Product Operations will be responsible for enabling new product launches and maintenance of existing product lines, in addition to core operational tasks. Successful candidates will be able to work effectively within cross-functional teams to identify and gain agreement on business requirements and track all project tasks and issues. This person must be able to successfully engage with business stakeholders and executive leadership within the various teams we support at a global level. The position reports to Manager, Pricing & Product Operations within Global Business Operations.

• Collaborates with the other members of the Pricing & Product Operations team on delivering key services/support products
• Setting scope/timeline/deliverables for a successful product launch, responding to problems, prioritizing requests, gathering information, sorting through issues and seeking input from others, developing accurate conclusions from findings, making timely decisions to prioritize work, and adapting to change while clearly setting expectations
• Coordinate and lead cross-functional meetings, document decisions & follow-up on actions
• Manage projects including scoping, planning, tracking tasks/issues, system requirements, and risks
• Track and provide regular status updates on NPIs and product updates
• Configure new price books and product SKUs in salesforce systems
• Build out discounting structure in our quoting system
• Ensure operational readiness for supporting new SKUs, including the following areas: quoting, packaging, discounting, service delivery, service support, invoicing, and sales readiness

Required Skills/Experience:
• Bachelor's degree, or equivalent experience
• Project management methodology
• 2-4 years in complex business and technical environments
• 2-4 years in the following roles: services/support related business functions / products, technical support, sales operations, project management, and consulting
• Advanced Excel and PowerPoint, and Google Drive skills
• Prior experience as a Business Analyst or Project Manager
• Solid written and verbal communication skills
• Communicate at both the business and technical level (written and verbal)
• Solid organizational skills, process orientation, and attention to detail required
• Able to think independently and consider cross-functional and downstream impacts (opportunity to cash)
• Product & Price Book management experience is a plus
• Technical and functional knowledge of SFA and CRM
• Self-motivated with the ability to work with minimal supervision and excellent follow through with all matters
• Detailed, organized, and results oriented
Get it done attitude with a strong sense of team