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Staffing - IT Desktop Support
Ref No.: 17-15431
Location: Painted Post, New York
Job Title: Staffing - IT Desktop Support
Duration: 1 Years
Location: Painted Post, NY

Job Summary:
Monday - Friday 8-5 pm will be the normal shift. Eventually this candidate will be worked into a rotating on call coverage but not until all training is done and a need arises.
No Overtime is anticipated and any that does occur will need manager approval prior to working it.

Strong analytical troubleshooting skills
Knowledge of Voice over IP (VOIP)
Phone programming in Cisco Call Managers (CUCM)
Voicemail creation/troubleshoot/removal
Call path setup/troubleshoot
Analyzing call routing solutions within testing environment
Networking protocols and troubleshooting
Routing tickets as necessary
Answer Tech-Line
Assist Field Services with troubleshoots/move completion
Knowledgeable in IP Telephony
Work with Unified Communications as a Service (UCaaS) vendor hosted systems such as VOSS
Working with and managing vendor expectations

Support for analyzing capability of processes and activities (tracking, performance standards, conformity and compliance). Work closely with project managers to gather and analyze attribute and process statistical data. Work closely with project administrator confirming conformance and compliance with respect to predefined internal Corning format. Document and track deviations from standard setups, root cause, corrective action plan, closure. Capture and publish action items and meeting minutes from run to standard governance meeting; support document audits and updates and writing of new documents as necessary.

2 year degree or CCNA VOICE certification
Manager must haves: Customer service experience, be self-motivated, process and detail oriented.