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Program Manager 1
Ref No.: 17-15329
Location: Lehi, Utah
Position: Program Manager 1
Location: Lehi, UT
Duration: 8+ Months

JOB DESCRIPTION:

As a Digital Marketing Customer Advisory Board (CAB) program manager, you will be managing and planning multiple solution CABs around the globe.
The CAB brings together executive-level customers and Client's solution leadership teams to align on strategy and product roadmaps.
You will work with the leadership team to pinpoint relevant topics and themes that are top of mind for customers to discuss virtually and once a year in-person.
All details of the CAB will be overseen by you, which include:
Working with the field to get nominations
Recruiting the best, industry-leading members
Getting legal agreements in place
Onboarding CAB members
Scheduling and moderating quarterly virtual meetings
Driving agenda creation with stakeholders
Planning and executing details and logistics of the in-person meetings
Maintaining the customer relationship between meetings
Retiring customers from the CAB
Process improvements
Taking notes and compiling into an executive summary

Required skill set:
Act as an advocate for the CAB program
Excellent interpersonal skills and a collaborative management style
Ability to facilitate discussions with team and beyond
Strong attention to detail
Ability to manage multiple projects at one time
Excellent written and verbal communication skills
Capability to work with executive-level internal partners and customers
Ability to look at situations from several points of view
Persuasive with details and facts
Delegate responsibilities effectively
Understanding of the SaaS environment
Handle conflict effectively
Understanding of Digital Marketing
Excellent customer relationship management skills
Flexibility to travel (internationally) to meetings

Skills:
Required: PROGRAM MANAGER, DOCUMENTATION, ORGANIZATIONAL SKILLS, PMP and SOFTWARE DEVELOPMENT

Additional: STRUCTURED SOFTWARE