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Staffing - IT Process Analyst
Ref No.: 17-15313
Location: Painted Post, New York
Job Title: Major Incident Response Analyst
Job Location: Painted Post, NY
Job Duration: 1 year plus


Note:
  • This is a non-exempt position
  • Normal hours are Monday-Friday 8:00 AM to 5:00 PM, plus participation in an on-call rotation once training has been completed, every six to eight weeks.
  • On-call requires cellular coverage and broadband Internet access.
 
Description:
  • The Response Analyst for Major incident Management should be a highly motivated individual who facilitates the resolution of business-impacting system issues with a group of on-call technical staff.
  • The responsibilities of this role include monitoring and coordinating incident response efforts, and communicating status to senior management and stakeholders.
  • This individual will be trained in the incident management process, and should be able to carry out the above duties with minimal supervision.
 
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
  • Analytical and problem-solving skills
  • Strong written and verbal communication skills
  • Excellent interpersonal skills, effective team player
  • Excellent customer service skills
  • Excellent decision making skills
  • Excellent ability to communicate effectively both orally and in writing
  • Strong organizational, with attention to detail skills
  • Ability to work independently and as part of a team
  • Ability to work in fast-paced environment
  • Knowledge of ITIL Foundation a plus
 
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
  • Bachelor's Degree in Information Science, Business Administration, or other related field, or equivalent work experience.
  • Typically has 1 to 3 years of IT and business/industry work experience, with knowledge of one process/service