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Incident Management Technical Analyst
Ref No.: 17-15311
Location: Painted Post, New York
Job ID-CRNGJP00012657
Job Title-Incident Management Technical Analyst(Onsite)
Location-Painted Post,NY 14870
Duration-12 Months contract+

This is a non exempt position


Normal hours are Monday-Friday 8:00 AM to 5:00 PM, plus participation in an on-call rotation once training has been completed, every six to eight weeks. On-call requires cellular coverage and broadband Internet access.

The Technical Analyst for Major incident Management should be a highly motivated individual who directs the resolution of business-impacting system issues with a group of on-call technical staff. The responsibilities of this role include leading, troubleshooting, and coordinating incident response efforts, and communicating status to senior management and stakeholders. This individual will be trained in the incident management process, and should be able to carry out the above duties with minimal supervision.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
1.Exceptionally strong analytical and problem-solving skills
2.Strong written and verbal communication skills
3.Excellent interpersonal skills, effective team player
4.Excellent decision making skills
5.Strong organizational skills, detail-oriented
6.Knowledge of ITIL Foundation
7.Ability to work independently and as part of a team
8.Ability to work in fast-paced environment

PREFERRED ADDITIONAL SKILLS 1.

Diagnostics and Analysis
a.Log Analysis
b.Packet Capture/Analysis
c.Regex

Cloud Service/SaaS/PaaS
a.Office 365
b.Box.com/Dropbox
c.AWS and/or Azure

Scripting
a.Python
b.Bash
c.PowerShell
d.SQL

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
• Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field, or equivalent work experience.
• Typically has 1 to 3 years of IT and business/industry work experience, with knowledge of one process/service