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Collection Specialist
Ref No.: 17-15266
Location: Athens, Georgia
Essential information on the position includes but is not limited to:
Position provides credit management support for a specific portfolio of US trade, direct and export customers in accordance with Credit Policy guidelines.
Primary responsibilities include:
Accounts receivable collection, dispute research and resolution;
Perform financial analysis for new and existing customers, credit limit and credit risk recommendations, review of orders on credit review;
Functional assistance to other areas in the Department;
Special projects and additional tasks as deemed necessary
The position involves working closely with the following areas:
Internal and external customers
Order to Cash; Cash Application & Customer Master, Finance, Customer Care, and Logistics;
External 3rd. party customer contacts at the manager, owner, controller level in accounts payable, vendor relations
JOB DUTIES AND RESPONSIBILITIES
Manage large volume of inbound and outbound calls in a timely manner
Incoming: Handle high volume of calls from customers to answer inquiries and questions, complaints, troubleshoot problems and provide information. Work closely with internal departments and the customer to understand, track, resolve and prevent payment delays and deductions
Outbound: Make outbound collection calls to establish trusted relationships with assigned portfolio of customers to ensure invoices are paid according to terms and meet Key Performance Indicators
Daily review of orders placed on credit review to determine if they can be shipped. Investigate the reason for the review and take appropriate action to resolve the issue
Determine appropriate credit lines and risk assessment for both new and existing direct trade customers such as Veterinary Clinics, Distributors, and Retail clients in assigned portfolio of business. Present analysis and recommendations to management.
Other special projects and responsibilities as required.

QUALIFICATIONS
Associate's degree in Accounting/ Business and/or
3 to 5 years of related Credit experience
Strong statistical, analytical and problem solving ability
Previous customer service experience desired
Proficient with Microsoft Office
Prioritize and manage multiple tasks to meet individual and department goals
Ability to communicate effectively and work as a team member