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Billing Support Specialist - Renewable Energy
Ref No.: 17-15232
Location: Jackson, Michigan
Title: Billing Support Specialist
Location: Jackson, MI
Duration: 6 Months plus extensions


The Renewable Energy Billing Support Specialist will support the billing functions within the department for Solar Gardens, in addition to providing business support for other Renewable Energy customer programs.

Responsibilities will include:
  • Assist in processing and reviewing new enrollment applications
  • Customer interaction in regards to questions and cancellations
  • Set-up of Customer Technical Master Data for new enrollments
  • Processing move-ins and move-outs for Solar Garden customers
  • Manual creation and reversals of billing documents and invoicing
  • Creation of Reports using Excel to support Renewable Program Metrics
  • Assist with mailing of Customer Welcome Packets
Requirements:
  • Be skilled in the use of SAP
  • Be skilled in the use of CRM7
  • Have utility billing experience
  • Have advanced skills in Excel, including creation of formulas and building reports using data from Access and SAP
  • Have experience using Access databases
  • Have an understanding of customer Technical Master Data within SAP and how it relates to customer billing
  • Be familiar with billing practices and rules as they pertain to Consumers Energy
  • Be detail oriented with a focus on Customer Satisfaction