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Business Process Analyst
Ref No.: 17-15183
Location: RICHMOND, Virginia
Business Process Analyst
Richmond, VA
12+ Month Contract
 
Requirement:
  • Place orders for changes or disconnection of leased circuits.
  • Track to completion circuit orders.
  • Update circuit documentation in various tracking systems.
  • Review billing and accounting issues.
  • Order, track and coordinate Telco Special Construction projects.
  • Coordinate installation of Telco service entrance cable.
  • Coordinate installation of high voltage facilities.
  • Identify opportunities to improve the efficiency and effectiveness of the business processes within the entire business unit without jeopardizing reliability, availability, or safety.
 
Qualification:
  • Knowledge of telecommunications circuits including.
  • Ethernet, MPLS, DS0, DS1, DS3, PRI, POTS, Telecommunication, and DSL.
  • Strong computer skills including Excel, Word, Outlook, Sharepoint, Power Point and Visio.
  • Ability to exercise independent judgment and decision-making, along with knowledge of when to get others involved.
  • Ability to multi-task and be effective in a high volume, fast paced environment.
  • Ability to proactively manage 40+ assignments / Telco circuit orders.
  • Knowledge of HVP (high voltage protection) methods and equipment as it pertains to a Telco demarcation point at Electric Power Stations and Substations