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Development Support
Ref No.: 17-15054
Location: Foster City, California
Title: Development Support
Location: Foster City, CA
Duration: 03 Months (Possible FTE)

W2 Candidates only

Description:
(5-7 Years' Experience)
Client is searching for a Developer Support Specialist for their Developer Platform team. As a key subject matter expert and team member, you will provide direct support to developers across multiple channels, including emails and community forum. This is a unique opportunity to work directly with developers and customers to ease their journey on the Developer Platform (DP) and to influence the product roadmap, to ensure the user experience is easy and frictionless.

Job Responsibility
  • Provide direct support to developers on the VDP portal across multiple channels.
  • Moderate the Developer community forum and maintain an engaging, vibrant developer community.
  • Coordinate with Product, Account Management, Technology, global client services teams and others to address developer requests and to provide a superior customer experience
  • Continuously expand your knowledge base with new products/APIs being added to the platform
  • Continually improve the customer experience and drive towards self-service by developing the community, being the voice of the customer and influencing product roadmap
  • Innovate on new ways to interact with developers
  • Focus on identifying and meeting developer needs that result in high impact solutions
Qualifications:
  • 5+ years of experience in providing developer support for a platform or a SaaS product
  • Bachelor Degree required. Engineering degree preferred
  • Ideal if you have direct experience building applications through use of API
  • Experience providing operational support for a platform or a SaaS based product is highly desired
  • Strong cross functional, global collaboration skills with an ability to work across all levels
  • Self-motivated, results oriented individual
  • Comfortable operating in a fast paced and complex environment, with an ability to handle increasing customer demands
  • Excellent presence and experience in communicating and presenting to clients
  • Working knowledge of payments industry a plus but not required.
Must have skills
  • 5+ years of experience in providing developer support for a platform or a SaaS product
  • Need to have understanding of technology
  • Must have strong customer service skills
  • Bachelor Degree
Nice to have skills
  • Engineering or CompSci degree preferred / exposure to API, Rest API, python, ruby