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Technical Specialist
Ref No.: 17-15026
Location: Royal Oak, Michigan
Role: Technical Specialist
Location: Royal Oak, MI
Duration: 14+ Months
 
Candidates who have skills and knowledge of building or utility design and have an understanding of construction in the field.
 
Department Summary
This role will support the Gas Customer Deliverability (GCD) department by performing technical support functions within the Permit Coordination team. The Permit Coordination team is responsible for reviewing all pre-planned work for needed permits, applying for permits, detailed permit tracking, bond recovery, among many other functions that support the goals and objectives of Geospatial & Gas Asset Management (G&GAM).
 
Job Description/Responsibilities
This role will provide technical support and perform tasks including departmental workload balancing and organization, generation of various departmental reports at regular intervals, planning and coordination of meetings, and data audits to ensure statewide consistency. More complex support may include SAP workload monitoring and permit date management, visual management support and updates, business plan and metric reporting, and program specific milestone reporting.
 
The position will function as a technical support role for gas permitting in their assigned area. This will include the following responsibilities:
  • Monitor and utilize SAP tasks for each permit
  • Complete check requests/bond requests & invoicing for jobs that have fees come in after the fact, including calculation of permit fees
  • Notifies to city/state/township of construction dates
  • Start notices
  • Completion notices
  • Database management for:
    • Permit Tracking – ensure understanding of all permits applied for / received
    • Bond Tracking – ensure understanding of all bonds outstanding / ensure we get refunded
  • Communicate with Restoration department on clean-up schedule
  • Communicate with Scheduling on construction schedule
  • Track and coordinate all permits and bonds so we can better understand and quantify the annual amount of work and spend in this area
  • Deliver and pick up pemits at Pemit Agency buildings
  • This position will support the Royal Oak, Groveland and Macomb territories.
 
 
This position requires someone who is able to work independently, is a self-starter, able to respond in a fast paced environment with a desire to continually tackle new challenges. The ideal individual must have the ability to multi-task while maintaining full attention to detail and priorities. Role requires strong interpersonal and communication skills, sound judgment, ability to learn quickly, able to work independently with minimal direction, take initiative, and exercise good judgment and ability to meet deadlines under pressure.
  • Strong communication, analytical, diagnostic, facilitation and computer skills are essential.
  • Database management skills
  • SAP Notification and task management experience preferred
  • Valid driver's license with the ability to deliver and pick up permit packets
  • Must be flexible, have demonstrated strong administrative skills and able to set priorities in a changing environment
  • Organization and the ability to create, modify and utilize databases is a must.
  • Performs responsibilities in a manner that clearly shows effective communication and cooperation and that promotes open exchange of information, respect, high ethical standards and professionalism.
 
The following skills will set you apart from others:
  • Experience utilizing SAP
  • Experience utilizing MS Excel, MS Word, MS PowerPoint, MS Access, MS SharePoint, and MS Visio
  • Experience utilizing Adobe Acrobat
  • Experience utilizing Microstation
 
Education
  • High School Diploma Required
  • Associates Degree or higher education preferred
Proficient with Microsoft Office Suite, Excel, PowerPoint, Word, Access, PC Proficient