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Tech Product Support Spec
Ref No.: 17-14187
Location: Omaha, Nebraska
Technical Operations Support Representative
6 Months plus
Omaha, NE

Job Description

Support custom applications and windows system, assist customers and coworkers with technical issues, procedural questions and mentoring. Manage client expectation while meeting maintenance obligations and insuring exemplary performance. Work from a queued ticketing environment. Perform additional job duties as required. SQL trouble shooting and maintenance set up is a plus.

Candidate Requirements
Perform proactive system health and monitoring to ensure client systems are functioning properly. Communicate with clients in order to conclude questions or concerns they may have with the functionality of their application. Document best practices as tasks are completed utilizing free form document enabling others to learn. Ability to quickly change focus as work day dictates. SQL troubleshooting and maintenance is a plus. Ability to work a flexible shift depending on work flow. Self-motivator who can take direction quickly and show results.

Experience with supporting custom applications
Technical Operations and Advanced systems troubleshooting skills experience
Understanding of Distributed Architecture
Experience with Microsoft Windows, Servers, SQL platform – Queries
Data analytics – MS Excel