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Customer Service Coordinator I
Ref No.: 17-13938
Location: Hickory, North Carolina
Job Title: Customer Service Coordinator I
Job Location: Hickory, NC
Job Duration: 1 + Year Contract
Pay-rate: $12/hr on W2 all Inclusive

Work Schedule:
Monday -Friday, schedule/flex-time: 40 hours – Must be flexible and willing to work any 8 hour schedule between the hours of 8:00 AM and 8:00 PM.

Hours of work/work schedule:
Day-shift with willingness to expand work schedule during periods of increased request activity or special projects

***HQ - Relocating to Charlotte mid 2018 - Must be willing to commute or relocate at that time.***

Job Description:
Day to Day Responsibilities:
  • Review Requests for Quotations (RFQs) to determine customer requirements
  • Coordinate response with Marketing, Sales, Engineering, Finance, Legal and/or other departments as required.
  • Establish deadlines for receipt of inputs.
  • Communicate directly with the customer to ensure all requirements are understood.
  • Develop and assemble all information into a quality submission for the customer. Ensure all points are covered to prevent confusion or misinterpretation of quote or contract.
  • Meet all RFQ deadlines and requirements to maximize Corning's likelihood of being awarded the opportunity
  • Support linkages as required with the Enterprise and Carrier Networks Sales, Marketing and Market Development, Customer Care, ES and PLM organizations.
  • Complete general quotation tasks and other tasks as assigned or directed by Formal Quotes Specialists or Manager.
Travel Requirements: None

Education and Experience:
  • 2-year Associate Business Degree or Bachelor Degree;
  •  Customer Service experience.
Required Skills:
  • Represent Company's Optical Communications in a professional manner at all times, even under pressure.
  • Quality and customer focused.
  • Excellent verbal and written communication skills.
  • Effective problem solver, detail oriented.
  • Demonstrate time management skills and the ability to multitask.
  • Motivated Team Player – ability to lead and participate within self-motivated work teams.
  • Ability to grow within the organization.
  • Experience with computer programs such as Microsoft Office, Excel, and Word.
  • Excellent typing and keyboarding skills.
  • Proficient math skills.
  • Ability to work a variety of work schedules, including holiday and weekend emergency coverage.
Desired Skills:
  • Basic understanding of fiber optic cable and connectivity products.
  • Other verbal and written language skills a plus.
Soft Skills:
  • Strong interpersonal skills.
  • Team oriented.
  • Sincere desire to deliver an outstanding customer experience.