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Customer Service Coordinator II
Ref No.: 17-13032
Location: Painted- Post, New York
Job Title: Global Security Operations Center Coordinator
Job Location: Painted Post, NY
Job Duration: 1 + Year Contract


Work Schedule:
  • The schedule is a rotating schedule, every 4 weeks you are on a different shift. 11p-7a, 7a-3p, 3p-11p. This schedule is set for the entire year on 8hr shifts Mon thru Sun. There is scheduled and unscheduled overtime due to the 24/7 operations.
Job Description:
  • The Global Security Operations Center (GSOC) Coordinator, under the guidance of the GSOC Manager, is responsible for monitoring the security of Company's employees, facilities, and property worldwide.
  • The purpose of this position is to detect, analyze and alert others regarding all-hazardous threats to the corporation and its employees; these threats may include extreme weather conditions, political instability, crime, terror, infrastructure failures, etc.
  • The GSOC Coordinator also provides alarm monitoring, dispatch communications, emergency response, and incident notifications, including escalation of major incidents to senior corporation management.
Responsibilities:
  • Professionally represent Company and the Global Security Division by performing duties including, but not limited to:
  • Communicating directly with Company employees around the world as a primary first-contact/first-report for all questions and concerns pertaining to security
  • Gathering security and threat information from multiple open-source intelligence services using a variety of web-based and in-house tools
  • Conducting risk analysis, and providing proactive guidance to travelers, expatiates, and facility management
  • Global monitoring of company assets, including alarm response with dispatch of emergency and/or security services
  • Compiling situational and after-action reports for both security and company management
  • Providing as-needed support for various security operations, crisis response and business continuity functions
  • Performing business functions such as document drafting and revision, data tracking, budget forecasting, and data analysis
Minimum Qualifications:
  • Bachelor's degree (Business/Political Science/International Relations)
  • Or Associate degree with 2+ years' experience in a related field
Required Skills:
  • Strong customer service skills
  • Strong team player with a professional interpersonal style
  • Aptitude for clear and effective writing under time-sensitive conditions
  • Superior telephone and face-to-face verbal communication skills, including experience clarifying information in a friendly and positive manner
  • Flexibility to work all shifts and a willingness to work scheduled and unscheduled overtime
  • Ability to establish priorities, multitask, work independently, and complete objectives in a fast-paced and demanding work environment
Sound operational judgment
  • Must maintain a high degree of confidentiality
  • Comfortable in a high-tech work environment, with constant learning of new tools and processes
  • Good working knowledge of Microsoft Office Suite, especially Word, Excel, PowerPoint, SharePoint
Desired Skills:
  • Broad geopolitical awareness, knowledge of international events, and cultural sensitivity
  • Experience conducting research and acquiring and analyzing data
  • Technical writing experience
  • 2nd language – Mandarin, Korean, German, French, Spanish or Portuguese