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IBX Technician
Ref No.: 17-12733
Location: Culpeper, Virginia
Job Title: IBX Technician
Location: Culpeper, VA
Duration: 3+ months to start

Description Type: Responsibilities
Description:
  • Build circuit cross-connections within the Managed Services Suites
  • Build and provide bandwidth utilization reports for customers
  • Configuring / integrating in-house workstations and servers
  • Configuring / integrating customer servers
  • Configuring in-house and customer networking devices (all sites)
  • Perform circuit migrations onto the newly deployed optical platform
  • Complete managed hosting expedites and Changes.
  • Troubleshooting customer routing + switching equipment
  • Troubleshooting customer servers (multi-OS)
  • Update ARIN SWIP records for customers
  • Perform data backup tape rotations for customers and in-house
  • Serve as technical apprentice to IP Engineering Tier 2 (help complete CM's, etc)
  • Prepare and maintain all circuit labels within the meet point rooms
  • Perform special customer requests in accordance with their respective SLA's (i.e. Citrix Rack and stack any networking equipment for customers and in-house
  • Prepare, test, run, and dress any type of circuit on any medium of networking cable (ABAM, coaxial, fiber, etc)
  • Provide customer technical support for the Arsenal backup environment
  • Responsible for the monitoring and completion of 3 different queues within Remedy (Service Center, OMG, NOC)
  • Provisioning facility access for customers and personnel
  • Serve as a technical council for customers as well as in-house (sales, SECNOC, etc.
  • Document any provider-level maintenance windows that will be service-impacting
  • Escalate to appropriate group whenever network outages or assistance is required.
  • Contact key personnel whenever major failure occurs.
  • Support Installations on any cable creations or modifications
  • Serve as a technical council for customers as well as in-house (sales, SECNOC, etc.)
  • Provisioning of xconnect ports (within Remedy + EPP database)
  • Provisioning facility access for customers and personnel
  • Processing customer work orders and ODT's upon request from other departments (IFC's, xconns, etc)
  • Build circuit cross-connections within the meet point room
  • Build interconnections within the peering room panels and both meet point rooms
  • Build and provide bandwidth utilization reports for customers
  • Configuring / integrating in-house workstations and servers
  • Configuring / integrating customer servers
  • Configuring in-house and customer networking devices (all sites)
  • Configuring Stratum clocking services for customers
  • Perform circuit migrations onto the newly deployed optical platform
  • Complete circuit hot-cuts for customers and in-house
  • Train in-house personnel on new operations procedures
  • Process new xconnect requests in the event that Service Center is unavailable
  • Troubleshooting customer circuits
  • Troubleshooting customer routing + switching equipment
  • Troubleshooting customer servers (multi-OS)
  • Update ARIN SWIP records for customers
  • Manage peering room walkway displays
  • Perform equipment inventory (as directed by legal)
  • Perform data backup tape rotations for customers and in-house
  • Serve as technical apprentice to IP Engineering Tier 2 (help complete CM's, etc)
  • Serve as customer service representatives in the event that Service Center is unavailable
  • Prepare, test, run, and dress any type of circuit on any medium of networking cable (ABAM, coaxial, fiber, etc)
  • Rack and stack any networking equipment for customers and in-house
  • Perform security walkthroughs throughout the building outside of normal operating hours
  • Receive any equipment delivered after hours to Materials Management.
Qualifications
  • Experience in Data Communications Networking
  • The following certifications are desired: CCNA, Network +, Server
  • Testing different type of circuits
  • Testing equipment and loading software
  • Good customer skills
  • Good communications skill, written and oral
  • Bi-lingual a plus
  • Flexible to work in a 24x7 environment
  • Degree Preferred
  • Experience in Data Communications Networking
  • 2+ years of experience desired with the following areas:
  • Build and troubleshoot servers
  • Support and Install Router,
  • Build Network gear,
  • Troubleshoot network problems
  • Understand how to do back-up for customer
  • Troubleshoot cross-connects
  • Linux Plus
  • IBM gear
  • Testing different type of circuits
  • Testing equipment and loading software
  • Good customer skills
  • Good communications skill, written and oral
  • Bi-lingual a plus
  • Flexible to work in a 24x7 environment
  • Degree Preferred