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 Digital Marketing Support
Ref No.: 17-12555
Location: Indianapolis, Indiana
Job Title: Digital Marketing Support
Job Company: Major Healthcare

Job Location: Indianapolis, IN 46256
Job Duration: 1 year contract


Job Minimum Experience: Entry Level

*** Please include Portfolio Links if available ***

Job Summary:
Responsible for the overall management and resolution of digital marketing support requests. This is a Global Marketing position responsible for key tasks to support local marketing teams on their digital marketing campaigns. As the main coordinator of digital marketing support requests, this position will offer first level support. Primary interaction will be with internal stakeholders, and includes communication via email, phone calls, and in person meetings. Thus, excellent communication and customer service skills are required. Digital experience is preferred.

Primary Job Responsibilities:
  • Manage and resolve digital marketing support requests, using established processes. May require self-research to resolve new issues.
  • Follow up on responses.
  • Collaborate with agencies and other vendor partners if additional level support is needed.
  • Collaborate with internal teams to create landing pages and optimize user experience.
  • Provide best practice training to local marketing individuals. These are usually related to platform usage.
  • Design and deliver emails. Manage and deliver email lists.

Job Requirements:
  • BA/BS in Business, Marketing, Computer Science, or related degrees.
  • Ability to problem solve.
  • Excellent written and verbal communication skills.
  • Excellent time management and organizational skills.
  • Ability to quickly learn new technology platforms.
  • Strong attention to detail.
  • Ability to handle difficult situations in a positive and professional manner.
  • Working knowledge of HTML/CSS/JS development preferred.
  • Working knowledge of Adobe Photoshop and Adobe Illustrator preferred.
  • Proven experience in digital marketing preferred.
  • Knowledge of Drupal preferred.
  • Solid knowledge of web analytics tools preferred.