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System Administrator - App Admin
Ref No.: 17-12188
Location: SOUTH SAN FRANCISCO/CA, California
Job Title: Senior App Engineer/ Application Administrator - JAVA
Location: South San Francisco, CA
Duraiton: 12 Months

Role Purpose:
  • Provide inputs to Support Leadership for decision making during Sev1, Sev2 and Sev 3 incidents
  • Participate in RCA/post-mortem activities
  • Provide internal and external customers with application specific support
  • Drive cross-team collaboration, implementation, process and efficiency to ensure appropriate business response is met during training and sales cycles.
Key Responsibilities:
  • Assist internal customers and coworkers and provide a high level of customer service when providing application support
  • Maintain knowledge of current and new technologies, and research problems and related products required for assistance when necessary
  • Act as the subject matter expert on applications and process support
  • Ability to pick up on trending issues and make suggestions for a better process
  • Prioritize the impact individual issues may have on day to day production
  • Testing, training, QA, or other special projects as needed
  • Document and create knowledge base articles and user guide
  • Provide solutions for major escalations in complex environments in cooperation with development/support
  • Own training and workshops
  • Provide last level support on production issues
  • Advise and participate in architecture level decisions and implementation projects
  • Ability to quickly understand and articulate new product technical requirements.
  • Drive Operational efficiency topics.
  • Own, Lead and coordinate operational tasks, customer escalations, process improvements.
  • Design and implement corrective measures as part of continuous improvement process
  • Work closely with Internal/External Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery.
Knowledge/ Skills/ Expertise:
  • Very good understanding of application server technologies JAVA / JVM, Ruby, .Net
  • Very good understanding of database technologies MSSQL and MySQL, Oracle
  • Medium or Advanced level of Linux server administration
  • Good understanding of Internet technologies such as DNS
  • Good understanding of infrastructure technologies such as backup, clustering and virtualization
  • Web Server configuration and performance tuning like Apache/IIS
  • Good understanding of TCP/IP, SSL, SFTP and debugging skills related to packet capturing and analysis using tools like Tcpdump/Wireshark
  • Understanding of infrastructure and networking methodologies and practices Experience driving technical solutions
  • Must have demonstrated ability to work in a team with diverse backgrounds in a dynamic and rapidly changing environment
  • HTML/Javascript or other more recent web scripting technology experience

Key Interfaces:
  • Application/Platform/DB Operations Teams
  • DevOps
  • CMSD
  • Governance