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Sr . Software Support Engineer
Ref No.: 17-01712
Location: St. Paul, Minnesota
Position Type:Direct Placement
Start Date: 08/18/2017
Location:  Eagan, MN
Duration:  Direct Hire

Client is the leading source of intelligent information for the world's businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.


Position Responsibilities:
  • Provides skilled technical support/delivery capability, with minimal supervision, for the current and future design, testing, delivery, support, and maintenance of production services in the technical operations environment.
  • Provides technical and procedural consistency within a team focused on the implementation, service delivery and support of products, systems & networks.
  • Contributes to initiatives for driving down incident rates and working with first line operations (and operations engineers within specialist functional teams, working with 2nd line operations) to improve service recovery times.
  • Adheres to the implementation process to ensure that all aspects of operability are delivered whilst ensuring that existing service levels are maintained or improved.
  • Contributes to defining operational standards, procedures, and best practice.
  • Operations Engineers within specialist functional teams may have compliance assurance responsibility.
  • Works in close liaison with various operational, project, development and product teams as well working within the Service Organization to ensure ongoing service delivery and support can be maintained to agreed service levels
Requirements:
  • Minimum 3-5 years experience with various software applications and development
  • Good analytical skills (root cause analysis and create solutions to resolve incidents)
  • Strong communication skills - this role will involve communicating regularly with a wide range of people of all professional levels and cultures
  • Ability to code in one or more scripting languages (Python, Java etc) and open platforms like CDAP and Docker
  • Ability to work independently in a challenging environment to meet product schedules and deadlines
  • Good understanding of Networking, BigIP and DNS
  • Experience with scripting and automation (monitoring, configuration and deployment automation)
  • Experience implementing system and application monitoring (familiarity with monitoring tools like Kibana)
  • Experience Cloud based systems (like Open Stack and AWS)
  • System Administration experience (Linux)
  • Experience with Big Data technology (Hadoop, Elastic search, HDFS etc)
  • Familiarity with open-text based formats like JSON etc and web services
  • Familiarity with RDBMS such as mySQL and Oracle
Intuitive Technology Group is an Equal Opportunity Employer.