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Collections Analyst IV
Ref No.: 18-00001
Location: Philadelphia, Pennsylvania
Position Type:Contract to Hire
Start Date: 01/02/2018
Job Title: Collections Analyst IV
Location: Philadelphia, PA
Duration: 5 months


The Role
As a Collections Analyst, you will be responsible for ensuring clients are receiving their bills and remitting payments in accordance with specified terms. You will interact with clients as needed and work to continuously improve our collections process.

Performance Objectives:
  • Analyze/monitor client A/R account balances for past due
  • Make client contacts as per collections strategy (e.g. comfort calls, e-mails, follow-ups)
  • Utilize collections tools and workflow to manage contacts
  • Escalate collection issues to field finance managers and business as needed
  • Successfully handle most non-routine issues, and escalate to management issues that cannot be resolved
  • Ensure all work is performed in accordance with targets
  • Plan and organize work so that Service Level Agreement objectives are realized
  • Contribute ideas and actions towards the continuous improvement of processes within area of influence
  • Understand and apply client's Billing processes, policies, procedures and internal control standards
  • People
  • Interface with other GFO teams to ensure compliance with cross-team responsibilities
  • Make strong contributions to the productivity of the team.
  • Work effectively within the team dynamic
  • Recognize and communicate potential issues to team leader as appropriate

The Requirements
  • 2+ years' experience in business -to- business collections
  • Fluency in French and English languages
  • Oracle (or other ERP platform) Accounts Receivable; Oracle Advanced Collections (or other Collections tool)
  • Experience in a shared services/internal service delivery role desirable
  • Professional Services (e.g. consulting, auditing, project-based) industry experience
  • Skilled in customer service interactions
  • Understanding of accounting processes
  • Being adaptable to learn new processes, concepts, and skills
  • Good data entry skills
  • Ability to pay attention to detail
  • Ability to resolve exceptions and disputes
  • Ability to work well under pressure and meet deadlines
  • Demonstrate high degree of interpersonal, coaching, facilitation and negotiating skills
  • Ability to multi-task
  • Ability to work in a team and independently
  • Excellent verbal and written communication skills
  • Ability to be flexible with position duties and scope of work
  • Proficiency in MS Word, and MS Excel
  • Associates degree in Accounting, Finance or related field is a plus