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PAM Lead Operations Engineer
Ref No.: 17-00964
Location: Glen Mills, Pennsylvania
Position Type:Contract
Job Title: PAM Lead Operations Engineer
Location: Glen Mills. PA (no relocation candidates please)
Duration: 6 Months

Job Description:
  • We are transforming our IT Operations on a global basis and looking for someone with a strong scripting or software development background. Unlike anywhere else in the industry, we are creating roles and teams that combine deep software knowledge with operations to drive unmatched service reliability.
  • Our mission is to deliver services that matter and achieve and sustain operational excellence. You will be at the heart of fulfilling our mission by bringing your software development experience to the table to own and help our vision of engineering reliability end to end. You will design and implement continuous improvement of the management, design, and function of our operational environments to achieve speed and reliability to enable business agility and happy users.
  • You will provide operational engineering support for the Privileged Access Management service, leveraging Active Directory and Thycotic Secret Server; monitoring and troubleshooting tools and processes to support the protection of Privileged Accounts both on premise and for cloud based services, along with integration to existing tools and processes and to support and maintain associated global infrastructure while working to implement the latest technologies.
Role Specific Responsibilities
  • Strong knowledge is required in:
    • Windows server 2012/2016 administration with proven experience with troubleshooting
    • 2008/2012 Active Directory administration skills, including AD monitoring, troubleshooting, and Group Policy Management
    • Privileged Access Management (PAM) or Privileged Identity Management (PIM) concepts and processes
    • Active Directory Federation Services
    • PowerShell scripting
    • Support ticketing systems (ServiceDesk, ServiceNow, etc.)
  • Experiences is a plus in
    • Microsoft Certificate services
    • Thycotic Secret Server / CyberArk / BeyondTrust
    • Identity management products like FIM 2010R2 and MIM 2016
    • Multi-factor authentication technologies
    • Microsoft Rights Management Services
    • Office 365 technologies to include Cloud applications and AAD Connect
    • Network Policy Server / RADIUS server
    • Data center architecture and implementation
  • Additional responsibilities
    • Understand the important aspects of running a 24/7/365 operations center
    • Understand and able to operate within a process driven organization
    • Excellent English verbal and written communications skills
    • Sensitivity and cultural awareness is essential as the role will involve contact with a variety of people around the globe
    • Discipline and experience in recognizing and handling confidential and sensitive information.
    • Excellent time management and attention to detail
    • Essential to produce quality work, adopt standards and adhere to those standards
    • Must be able to think out of the box. The ability to troubleshoot non-standard issues/undocumented issues, to look at the big picture and see how a problem fits in and determine a solution that fits within the existing framework
    • Provide input to assist with continual improvement
    • Accountable for execution according to established standards, procedures, and processes
    • Monitor the Service Desk system
    • Participate in planned "Systems Day” and other maintenance activities
    • Participate in a 24x7x365 on-call rotation
    • Respond to and manage service issues and problems
    • Report any breaches in information security or policies
Education (degree): Bachelor's Degree
Other (Explain): College Diploma in Computer Science or equivalent industry experience
7+ years of experience with relevant technologies
Security qualifications (CISSP, etc.)
Microsoft Qualifications is a plus
ITIL Foundation Qualification is a plus