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Direct Client Requirement
Job Title: Facilities Manager
Location: US South Jordan - 10975 South Sterling View Dr UT
Duration: 4 Months
The Facilities Services Manager role is responsible for providing an integrated set of support programs and services to the South Jordan Service Center colleagues. The Service Center is an 80,000 Sq. Ft facility with a capacity for 1200 full time and seasonal colleagues. The role is focused on enabling productivity, managing costs, mitigating risk, promoting our values, and supporting our brand. Programs and services include but are not limited to work environment, maintenance, reception, on-site meeting support and food services, print, post, office equipment, safety, security, business continuity, and records management. The role will hold responsibility for one or more WTW sites.
•Provide subject matter expertise in single tenant facilities management methodology and practices
•Implement best practices and effectively utilize standard operating procedures and tools
•Ensure local RE&WS team members are informed and capable of meeting their role/responsibilities
•Partner with service center operations and key stakeholders to ensure RE&WS priorities and capabilities align with business operations
•Manage relationships with select external partners and stakeholders, as deemed appropriate by business and REWS leadership
•Active and collaborative support for the successful completion of real estate projects for the office(s)
•Contributes to local/segment OIP and integration targets resulting in financial and qualitative benefits; development and ownership of operational support budgets
•Promote Willis Towers Watson culture and values; manage and support change management activities effectively to reduce business disruption and meet intended objectives
Subject matter expertise in service center/single tenant facilities management and office support operations within a multi-faceted professional services environment
Highly skilled in managing interpersonal relationships with various constituents and a focus on business productivity
Strong written and verbal communication skills used to effectively in business standard English and in local language as appropriate
Demonstrated leadership skills with ability to coach, train and motivate colleagues at various levels
Recognized as a positive change agent in response to changing business dynamics and support requirements
Proven analytical, organizational, and project management skills
Success in the development and implementation of office support processes, procedures and guidelines that drive efficiency and service excellence
Effective influencing skills and ability to impact key stakeholders and satisfactory issue resolutions
Some travel (minimal) may be required for meetings, team initiatives or other project-related activities
3-5 years' experience in similar role and remit
Proficiency in the use of technology (e.g., MS Office)
College/University degree preferred.
High School Diploma or equivalent is required.
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