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 MS - Help Desk Support II
Ref No.: 16-02492
Location: Mason, Ohio
Position Type:Contract
Start Date / End Date: 09/19/2016 to 09/29/2017
15 Openings !
Description:
Experience Level: (2 - 4 years). Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associates degree in a related area or 0 - 1 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Agents have an expected resolution rate between 60% - 85%. Average expected time on task between 10 to 45 minutes. May be responsible for 2 to 3 accounts. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.