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Project Specialist I - Customer Engagement Specialist
Ref No.: 16-02215
Location: Cambridge, Massachusetts
Start Date / End Date: 09/06/2016 to 12/31/2016
 
  Client has pioneered the development and delivery of transformative therapies for patients affected by rare and debilitating diseases for over 30 years. We accomplish our goals through world-class research, collaboration with the global patient community, and with the compassion and commitment of our employees. With a focus on rare diseases and multiple sclerosis, we are dedicated to making a positive impact on the lives of the patients and families we serve. client's portfolio of transformative therapies, which are marketed in countries around the world, represent groundbreaking and life-saving advances in medicine. Client benefits from the reach and resources of one of the world's largest pharmaceutical companies, with a shared commitment to improving the lives of patients.
 
Client, an integrated global healthcare leader, discovers, develops and distributes therapeutic solutions focused on patients' needs. Client has core strengths in the field of healthcare with seven growth platforms: diabetes solutions, human vaccines, innovative drugs, consumer healthcare, emerging markets, animal health and the new company.
Skills: The Customer Engagement Team is responsible for compliant execution of all customer engagements; Meetings, Conventions, Scientific Educations Programs and General Consulting. One of the team's many responsibilities is to ensure that customers are paid and appropriately reported in accordance to the Sunshine Act Transparency initiative.
 
The Customer Engagement Specialist will provide analytical, operational and customer centered support to commercial and medical functions.
 
Essential Functions:
  • Assist businesses with consulting engagements and educate on current SOP's
  • Data entry and engagement documentation upload for all customer engagements; Meetings, Conventions, Scientific Educations Programs and General Consulting
  • Monthly reports
    • SAP reconciliation
    • Transparency templates updates
    • Customer Date reports - cross reference for data accuracy
  • Perform and continue to run Risk/Gap Assessments to ensure audit readiness
  • Vendor management applicable to General Consulting and Scientific Educational Program arrangements
  • Partner with businesses and teams to meet objectives while following process
  • Vendor and process management applicable to General Consulting and Scientific Educational Program arrangements
  • Process Training / 1-1 awareness / Provide Guidance
  • Partner with Various Teams: Transparency team, Monitoring Team, FMV CoE, eBuy, Legal, Compliance, and Finance, US HCP Engagement Team
Education: Basic & Preferred Qualifications:
  • Bachelor's Degree Preferred
  • 5+ Years Pharmaceutical and/or Healthcare Industry exposure
  • Data Entry Skills: emphasis on Excel
  • Advanced MS Office skills
  • Flexible, able to adapt to changing business priorities
  • Extreme attention to detail and capable of asking insightful questions
  • Ability to multitask and deliver results within timelines
  • Strong interpersonal skills; customer-service oriented
  • Must be able to work well independently as well as part of a broader team
  • Strong sense of urgency, personal commitment and ownership over work