Help desk support II
Previous Job
Help desk support II
Ref No.: 16-01754
Location: Portland, Oregon
Start Date / End Date: 07/07/2016 to 07/14/2017
Experience Level: (2 - 4 years). Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Provide all support for internal and external customer. Documents, tracks and monitors the problem to ensure a timely resolution. Cal and email handling. Logs all activities and communication. May require an associates degree in a related area or 0 - 1 years of experience in the field or in a related area. Dealer help desk team. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Average expected time on task between 10 to 45 minutes. May be responsible for 2 to 3 accounts. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. On call as needed