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MS - Help Desk Support 2
Ref No.: 16-01343
Location: Portland, Oregon
Start Date / End Date: 05/20/2016 to 05/19/2017
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate's degree or its equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager. 1-3 yrs of app support in call center environment.
1- 3 yrs customer service support with Parts Pro and Service Pro. Diagnostic link is a big plus.